Service
Non-urgent patient transport
Planned transport for appointments, tests and treatments, with help getting in and out and support during the journey.
Request a pre-bookingWhat is included
- Return transport in a suitable vehicle.
- Help with moving and transfers.
- Accompaniment during the appointment, on request.
- Schedule coordination with the health unit.
How it works
- 1Pre-booking request with date, time and place.
- 2Confirmation of the vehicle and meeting point.
- 3Transport and return, with arrival confirmed to the family.
Who provides the care
Drivers trained in transporting people with reduced mobility and companions trained in basic care.
When this service is not suitable
This is not an emergency or paramedic ambulance service. In an urgent situation call 112.
Frequently asked questions
How far in advance should I book?
We recommend at least 48 hours, especially for appointments with a fixed time.
Do you transport people in wheelchairs?
Yes, in an adapted vehicle, provided it is stated in the request.
Does the companion wait during the appointment?
They can wait or return, as agreed and depending on the expected duration.
Transparency
What is agreed before we start
No surprises on the invoice and no small print. These commitments apply to every care plan.
Written quote
You receive the price and what it includes in writing, before the first visit.
Travel shown separately
The travel cost is calculated by distance to your town and shown in the quote.
No joining fee, no lock-in
No registration fee, no minimum monthly charge and no minimum term. You can stop with the notice agreed in the quote.
Continuity assured
During holidays, illness or an unexpected absence we provide a professional with the same profile and inform the family.
Shared records
Visits are recorded on a care platform that can be shared with the family and the treating doctor.
Start within 48 to 72 hours
After the assessment, care usually starts within 48 to 72 hours.
Travel and prices
A travel cost may apply, always quoted on request.
A quote is given before care begins. Some services vary with complexity, for example: dressings. They may be included in a nursing visit or require specific materials. Talk to us for the cost of your case.
Not sure whether this service fits your case?
Send a pre-booking request. We contact you within 24 business hours to assess the situation and provide a quote before any visit.
Request a pre-booking