Frequently asked questions

The cost depends on the service, duration, materials needed, frequency and location. Once we understand the situation, we provide a written quote before care begins.

Every clinical situation and every family is different. A fixed list could be misleading or hide costs. We prefer to assess each case and explain the price clearly.

The quote sets out the planned care, number and length of visits, frequency, travel and materials where applicable. It also summarises the agreed conditions.

Only if your needs or request change. In that case, we explain why and agree the new amount before providing the additional care.

Sending a contact request through the website is free and does not create a payment. If an assessment visit is proposed, its conditions are explained before you book it.

There are no payments through this website. Invoicing follows the accepted quote, and the payment terms are set out in that document.

We provide care in the Oeste region and the Leiria area. Please confirm your town at first contact: availability depends on the team and the service requested.

A travel cost may apply and varies by municipality. It is shown in the quote and confirmed before care begins.

Yes, whenever possible. Choosing the nearest professional helps reduce travel and respond more quickly.

We assess requests from neighbouring municipalities, but coverage is not guaranteed. Send us the address and we will confirm whether it is possible and on what terms.

This depends on the team in your area. We tell you which days and times are possible at first contact.

No. In an emergency or if there is a risk to life, call 112. For health advice, contact SNS 24 (808 24 24 24).

Start by sending a pre-booking request. We contact you within 24 working hours, assess the situation and provide a care plan with a quote. Care starts after you accept it.

No. It is a contact request. The visit is only confirmed after the team speaks with you and agrees the date, time, conditions and price.

There is no registration fee, minimum monthly charge or mandatory period. The service conditions and the notice required to end care are set out in the quote.

Yes, with the notice agreed in the quote. Giving notice in advance lets us reorganise the schedule and, where necessary, adjust the plan.

Qualified, supervised professionals, registered with ERS under E178810. A responsible nurse coordinates the plan and adapts it to each person's needs.

Whenever possible, we keep the same professional to provide continuity. If a replacement is needed, we explain why and make sure the relevant information is handed over.

Yes. We coordinate with the treating doctor and hospital services, especially when someone moves from hospital back home, following the clinical guidance we receive.

We collect only the data needed to answer your request and provide care. You can read our privacy policy and exercise your rights at any time.