Clinical response without leaving the hotel
Medical consultation, nursing and physiotherapy on site, with coordination for further tests when more is needed.
Hospitality and events
Medical assistance for your guests
Hotels, resorts and event organisers gain a discreet clinical team on call, without building an in-house health service. Guests are seen on site, in the comfort of their room and in the language they feel safe in.
Why it makes sense for your property
A poorly handled health situation turns a stay into an incident, drives negative reviews and consumes hours of your team's time. Our job is to take that weight off operations.
Fewer transfers and less risk
We assess on site first. Many situations are resolved in the room, avoiding hospital trips, queues and unnecessary exposure.
Discretion and a well-kept image
An identified, discreet team used to demanding guests, without turning the lobby into a waiting room.
What your guests can have
Services agreed in a protocol and activated through a single contact from reception, management or the concierge.
Medical consultations on site
General clinical care for routine or acute situations, with assessment, guidance and a prescription when needed.
Nursing and treatments
Vital signs, dressings, injectable medication and technical care in the room.
Physiotherapy and rehabilitation
Sessions for pain relief and mobility recovery, useful for guests with limitations or in recovery.
Occupational and cognitive therapy
Specialised stimulation and support for guests with cognitive needs or on longer stays.
Online consultation
Teleconsultation for prescriptions, chronic disease management or a quick opinion.
Specialist appointments and tests
Access to our partner network for specialist consultations and diagnostic tests.
Transport and repatriation
Coordination of non-urgent transport, ambulance, executive transfer and accompanied land or air repatriation.
Insurance liaison
We handle the paperwork with national and international insurers, including cashless service at the property.
Corporate and private events
Integrated medical support for events, with an operational team, on-site advice and equipment suited to the size and risk of the event.
- Clinical teams sized to the number of participants and the type of event
- On-site medical post with first aid and defibrillation equipment
- Prior coordination with 112 and the local health unit
- Support for sports events, retreats, conventions and private celebrations
How the partnership is set up
No joining fee. The protocol is written and adapted to how your property operates.
- 01
First conversation
We look at your guest profile, location, services already in place and the situations you find hardest to solve today.
- 02
Protocol and terms
We define included services, response times, activation route and commercial terms, all in writing.
- 03
Team briefing
Reception and concierge are briefed on when and how to activate, what to tell the guest and what information to collect.
- 04
Operation and review
A direct coordination channel, a record of every intervention and periodic reviews with management.
What is guaranteed
ERS E178810
- Company registered with the Portuguese health regulator (ERS) under E178810.
- Clinical coordination by a responsible nurse and liaison with the treating doctor.
- A team that speaks Portuguese, English, French and Dutch.
- Health data handled confidentially and in line with GDPR.
- A record of every intervention, shareable with the guest and their insurer.
Prefer to talk directly?
We are available for a short conversation, with no commitment.